CSC provides me with everything they can to help me achieve everything I want.
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What’s your full title and how long have you been in your current position?
I’m a business unit manager in Dublin. And I’ve been within the team for two years now.
I joined the company as a senior relationship manager and did that for roughly one year. Before that, I was at a law firm on CSC’s corporate company secretarial team. It’s quite similar to this role, except that function was siloed. I was responsible for the management of the company secretarial duties for a portfolio of SPVs; it involved registrar filings, board and member meetings, client meetings, onboarding, and register maintenance.
What’s your team like?
The team I work with is quite diverse, and I think that follows suit with CSC being quite diverse from a nationality or gender perspective. But it’s also diverse in terms of range of experience and qualifications, too. We have some people who are quite junior, and some people who have quite a lot of qualifications and experience.
In terms of knowledge sharing, process sharing, process updates, system use, and everything else, there’s a lot of work between teams. There’s a lot of discussions day to day because we are quite close. We’ve all worked together before and we all know each other, so we naturally discuss items that way.
I attend the office every day because I live quite close by, maybe a 20-minute walk away. I do prefer to completely separate my home and work life and come to the office every day. It also allows me to be in the center of things on a day-to-day basis. That’s especially important, as I’m an authorized signatory for the company, meaning there’s a lot of signing requirements for transactions to close, for agreements to be signed, and everything else. And I do enjoy being in the office daily for that purpose and also just to be around people. I enjoy talking to people face to face and collaborating that way to get things done.
What gets you excited to come to work in the morning?
I enjoy coming in knowing that I’m going to have the opportunity to work the way that I prefer to work, which is to get involved as much as possible to identify issues that may need to be rectified and to have the freedom to work in an autonomous fashion to get them fixed. Part of that is knowing that the senior managers on the team are always there for support as well. Most people on the team are committed to working in autonomous fashion, and I’m able to report up the line.
I’m able to work toward getting things done. And if I need to have a discussion with the senior manager to get a second opinion or get approval on a certain aspect, I can do so relatively easily as well. I feel very supported to work the way that I want to work, and that actually makes it a joy to come to work every day, because I know it’ll feel like I’m not going to be bogged down with bureaucracy. There’s no micromanaging.
That’s something I talk about quite a lot and I’m very honest with my direct reports, as are any senior managers with me—nobody here wants to micromanage. I want to give people the autonomy to work alone. And it’s certainly something I look for when I hire people for my team. I don’t want to micromanage anyone and nobody here wants to be micromanaged. That’s definitely part of the culture as well.
What’s the most interesting thing about the work that you do?
It’s coming in every day and experiencing something new and being a central figure on the team, which is an opportunity CSC has provided me. I’m responsible for all the corporate duties for the SPVs we manage. There’s always something new that will allow me to use some form of problem-solving skills or permit me to talk to people that I would never have spoken to before, whether that be internally or externally. It might be some new tax problem that will require me to problem-solve and then speak to a completely new contact in a different jurisdiction’s office within CSC.
How’s the work-life balance?
I usually wake up earlier in the day, complete my workouts and studying, and then come to work. And because I wake up earlier, I have to go to sleep earlier. So I have a lot of time to appropriately wind down my working day when I get home, get some good rest, and get ready for the next day. I’m very rarely in a position where I would be overworked or overstressed, albeit sometimes there might be a few late nights. But if that’s the case, CSC is more than supportive of trying to find extra resources to help me. CSC provides me with everything they can to help me achieve everything I want.
What kind of opportunities do you see coming in the industry in the next few years?
The first thing that comes to mind, even though there isn’t much information on it, is the impact of AI on roles like these. Lawyers, accountants, governance professionals, and others in this field want to see what efficiencies they’re going to achieve using AI, or if AI is going to replace certain functions completely. We need to wait and see what happens there.
Some of the things that interest me are the working from home arrangements and what’s going to happen with the workforce. The way it used to be was you had to move to the city where you wanted to work, or if there was a job opening somewhere you had to live there. But now that maybe is a thing of the past. It would be interesting to see how much people genuinely move around and want to live in a different jurisdiction. I’d be very interested to see how the workforce becomes more mobile over the next few years. It would be a really interesting opportunity if, whilst completing their current jurisdiction’s workloads, someone could visit another jurisdiction’s office to network with their colleagues in Wilmington or Luxembourg or anywhere else. And then just do maybe a week or two moving around to get a different cultural experience.
What advice would you give to someone who wants to get a job at CSC?
At CSC, we hire as much for personality fits as we do for having the best CV in terms of technical skills. So whilst we do want people to upgrade technical skills and experience and qualifications, we also want to make sure that the people we hire want to work well with us. But we want to be sure everyone is open to taking on feedback and both receiving and giving instruction and working well together. It’s a very positive working environment because of those reasons, and we want to maintain that. You need to be a very approachable person with the confidence to take on any feedback there may be, and you need the confidence to work well with people and to ask them to help you complete workload items. Overall, I think the CSC value of tenacity has stood out for me because it’s about coming in and working as hard as you can and then getting out and enjoying the social side of your personal life, but also the social side of CSC in general time. In simple terms, I would want to hire people who get things done correctly and are easy to work with.
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