If you have an open mind and a willingness to learn new things, we're the right company for you. We're always looking for ways to improve processes to not only suit our needs, but our clients.
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What's your official title and how long have you been with CSC?
I'm an account specialist on the Self-Service UCC Filing Team. My neighbor, who thought I'd be a good fit for CSC encouraged me to apply, and I did. I've now been with the company for almost seven years, and I work remotely from the Chicago area.
What other roles have you held here?
I started off as a full-service Uniform Commercial Code (UCC) processor in the Springfield, Illinois, office. That team supported the full-service customer service reps and I processed UCC filings for our clients. I also assisted with outsourcing any real estate documents that clients requested we file.
What's your typical day like?
My current role includes acting as the team trainer. I'm accessible to my team for any questions they may have about a specific order or internal process they may not be too familiar with. My day also includes assisting clients or our national account consultants, talking them through specific account changes or questions. I also provide information to borrowers inquiring about why a lien was filed and how to obtain contact details for the lender listed on the filing.
Tell us about your career path.
I started off as a full-service UCC processor and I was in that role for about a year and a half. My team lead felt I was ready for a more detailed work process and moved me over to our Self-Service Filing team. While on this team I was responsible for monitoring our filing queues to ensure that the orders submitted by our clients flowed properly through our automatic filing system. I was also responsible for manually e-filing UCCs and PPSAs (Canada's version of UCC filings) and moving orders that failed to file to our state and county teams for paper filing.
Before CSC, I worked in a lot of customer service roles—an auto repair company and a first-loss department of an insurance company where I moved into a training role. Then I moved around and got some banking experience and moved on from there to working in travel. All of them were primarily customer service roles in call center environments. They each did a great job in preparing me for the roles I've held and currently hold here at CSC. Many of the skills I used there—communication, service—are skills I still put to use.
What's your team like?
There are approximately 10 account specialists and two support specialists on our team. We're always looking out for each other. We team up to manage our Salesforce queue, and the email of any colleague who may be out of the office. As a team, we make sure that we're responsive to any client requests or inquiries that come in, such as projects for order entry, pricing estimates, etc.
Other than the people, what do you like best about the culture?
The fact that we're all willing to work together as a team—the teamwork is the main thing with me. And everyone has positive attitudes and the willingness to make sure that everything goes smoothly with projects, clients, orders, or anything else. That includes our processors. As far as the different teams we work with, we all work together. It's not a case of one team is better than the other—unless it's for charity—then the competition between the teams gets pretty fun and intense.
What's the most interesting thing about working at CSC and the work you do?
I learn something new every day. We deal with state tax liens, judgments, liens, UCC filings, and just about any type of lien out there for a client. And finding out the whole reason why they file these liens or the UCC process in general is very interesting to me. I'm currently learning a new system we're building for our clients.
What advice would you give to somebody who's interested in joining CSC?
If you have an open mind and a willingness to learn new things, we're the right company for you. We're always looking for ways to improve processes to not only suit our needs, but our clients.
Have we piqued your interest? Consider joining us.
CSC offers exciting, career-building opportunities that allow our people to drive their career in the direction of their choice. A multi-time Top Workplace, we're a business, legal, and financial services company that provides knowledge-based solutions to clients worldwide. We're also the trusted partner of choice for more than 90% of the Fortune 500®, more than 90% of the 100 Best Global Brands®, and more than 70% of the PEI 300.
From our headquarters in Wilmington, Delaware across offices in Europe, the Americas, Asia Pacific, and the Middle East, CSC prides itself on a record of growth and stability. We've been privately held and professionally managed for more than 120 years.
We are the business behind business®. With us, you'll provide world-class client service while growing your career.
For more information, visit cscglobal.com/careers.
